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FAQ

Bounce House Rental FAQ

 

Q: When do I have to pay for my reservation?

A: Payment is made upon delivery; either cash or check. Unless payment is being made by a debit/credit card then the customer has to call our office to make payment over the phone when the item is being delivered. There is a security deposit of $50.00 for orders of $300 or more.

 

Q: What forms of payment do you take?

A: Payments can be made via cash, check, or credit card. We accept Visa, Master Card, Amex, and Discover. We cannot offer the same discounts for credit card payments.

 

Q: Do I have enough space for this jumper?

A: All of the measurement requirements are on our website. Click on the item that you are interested in and the required measurements will be on that page.

 

Q: When do you stop taking orders prior to the date of the event?

A: A day before is when we stop taking orders. If you want to reserve an item for Saturday then the last day to reserve an item is on Friday. If you want to reserve an item on Sunday then the last day to reserve an item is on Saturday. We take orders based on the drivers availability, so be aware that if you call the day before of your event there is a chance our drivers will be fully booked. We recommend to book your rental 7 days before your party.

 

Q: My event is in a couple of months, can I still reserve my jumper today?

A: Yes! You can reserve your jumper/combo months in advance. If the item is available, we will take your order.

 

Q: Can I make a same day reservation?

A: Most of the time no! You can give our office a call and we can try to find a driver but it is not a guarantee!

 

Q: How close does the power outlet need to be?

A: The outlet needs to be within 50 feet of the jumper and capable to hold 15 amps load.

 

Q: Do I need to provide an extension cord?

A: It depends, the driver will have an extension cord that will accommodate the 50 feet requirement. If the outlet is not within 50 feet, you will have to provide the rest of the extension cord to accommodate your needs.

 

Q: What do I need to provide if I make a house reservation?

A: You need to provide: the access and the space required for the jumper/combo, the required amount of power outlet/s within 50 feet, and payment.

 

Q: Do you guys do park deliveries?

A: Yes, we are fully insured and approved vendor in most of the parks in Orange County!

 

Q: What do I need to make a park reservation?

A: Everything is done through the park where you want to make your reservation. Contact the office of the park and ask them exactly what you need. We DO NOT deal with any permits that is all done at the park when you make your reservation with the park. Find your City information here.

 

Q: Can I keep the item overnight?

A: If the item is not rented out the next day then yes you may keep the item overnight but you need to ask the driver or call the office. There might be a fee but make sure to call our office!

 

Q: What happens if it rains on the day of my party?

A: You can cancel on the same day of your party before the delivery, you will not be charged for your order! We do not issue any refunds once the order has been accepted and delivered.

 

Q: What happens if I need to reschedule my reservation?

A: Call our office and if the item is available on the new date we can then place the order for another date.

 

Q: What is your cancellation policy?

A: If you would like to cancel your reservation it needs to be done 48 hours BEFORE the date of your event.

Q: Will you bring another jumper if the one we order doesn’t fit?

A: Customers must make sure the item they have ordered will fit on the set up area. We have all the specifications of out items on our website, including their dimensions. There will be no refunds if jumper does not fit. If we have availability we can bring another jumpers subjected to the drivers’ availability but it will be charged additionally.

Q: When will I know when the driver is coming?

A: When you place the order we take down a 2 hour delivery window. Expect the driver to arrive within those 2 hours. Yu can call us the same day to get a better ETA.

 

Q: Can a bounce house be set up on my driveway?

A: If the slope is not too bad then yes we can set up on the driveway. We usually attach sand bags to each corner of the inflatable to avoid the inflatable slides away.

 

Q: I ordered chairs and tables with my bounce house, will the driver set up the chairs and tables too?

A: NO, the driver ONLY delivers the chairs and tables. He will only set up the bounce house. Tables, Chairs and other items will be delivered and pick up at the same time of the inflatable or any other games.

 

Q: How many kids will fit in the bounce house?

A: It depends on what item you get. Usually for a standard bonce house the answer is between 6-10 kids depending on the age group. Click here for the terms & conditions.

 

Q: Do I need to make a deposit for my reservation?

A: On orders over $300 a $50.00 or minimum of 10% deposit is required.

 

Q: Do you have insurance?

A: Yes, All Star Jumper Rentals is insured for general liability coverage. We are responsible for our own negligence; not yours. This statement does not imply legal responsibility. When you reserve a bounce house, the driver will have a copy of the rental agreement for you to sign. On the rental agreement there will be a lists of specific terms and conditions of the rental.

Q: The park where I want my jumper set up has power outlets, do I still need to get a generator?

A: Some parks have power outlets, nevertheless, they may not allow blowers to be plugged into them. Please consult the park on their specific rules.

 

Q: Is it normal to tip drivers?

A: Yes, tipping drivers is completely fine, they will really appreciate it.

 

Customer Testimonials
Hi All star Jumper I would like to take the time to thank you for all your wounderful service you guys provided us from day one till today the day of our event. Your guys got here on time to deliver and also for the pick up, this means alot to us and I hope we can continue doing bussines with you guys in the future. Milton Vanegas The Bingo Club Hawaiian Gardens Ca.
Milton Vanegas

Thank you so much for the bouncer yesterday - we added water and the party was an amazing success and the bouncer really saved the kids from dying in the heat!
Alison

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