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Combos FAQ

Inflatable Combos FAQ

 

Q: When do I have to pay for my reservation?

A: Payment is made upon delivery; either cash or check. Unless payment is being made by a debit/credit card then the customer has to call our office to make payment over the phone when the item is being delivered. There is a security deposit of $50.00 for orders of $300 or more.

 

Q: What forms of payment do you take?

A: Payments can be made via cash, check, or credit card. We accept Visa, Master Card, Amex, and Discover. We can not offer the same discounts for credit card payments.

 

Q: How tall is the slide?

A: Each combos has its own dimensions. Please check the page of the specific combo you are interested in so that you can find the height of that particular slide.

 

Q: Do you have double lane combos?

A: Yes, we have a few combos that have two lanes on the slide. That way you will get a faster rotation of kids on the slide.

 

Q: The park where I am holding my party at has power outlets. Will I still need to get a generator?

A: Customer is responsible for any electrical issues that might arise if they do not order a generator. Some parks have power outlet but do not allow visitors to use them for bounce houses. Please, check with the park you selected to check if it is ok to use their power outlets.

 

Q: Do I have enough space for this combo?

A: All of the measurement requirements are on our website. Click on the item that you are interested in and the required measurements will be on that page.

 

Q: When do you stop taking orders prior to the date of the event?

A: A day before is when we stop taking orders. If you want to reserve an item for Saturday then the last day to reserve an item is on Friday. If you want to reserve an item on Sunday then the last day to reserve an item is on Saturday. We take orders based on the drivers availability, so be aware that if you call the day before of your event there is a chance our drivers will be fully booked. We recommend to book your rental 7 days before your party.

 

Q: My event is in a couple of months, can I still reserve my combo today?

A: Yes! You can reserve your combo months in advance. If the item is available, we will take your order.

 

Q: Do you have combos specially for toddlers?

A: Yes, we have a few combos with an open top that are specifically designed for 5 years old and down. Please browse through our combos’ section.

 

Q: Can I make a same day reservation?

A: Most of the time no! You can give our office a call and we can try to find a driver but it is not a guarantee!

 

Q: How close does the power outlet need to be?

A: The outlet needs to be within 50 feet of the jumper and capable to hold 15 amps load or the electrical requirement for each combo.

 

Q: My party is at my house will I need to get a generator?

A: We have some combos that have bigger electrical requirements. In most cases a regular power outlet will do just fine, but we have bigger combos that will probably need a generator. Please ask our sales representative for the specific item you have in mind.

 

Q: Do I need to provide an extension cord?

A: It depends. The driver will have an extension cord that will accommodate the 50 feet requirement. If the outlet is not within 50 feet, you will have to provide the rest of the extension cord to accommodate your needs.

 

Q: What do I need to provide if I make a house reservation?

A: You need to provide: the access and the space required for the combo, the required amount of power outlet/s within 50 feet, and payment.

 

Q: Do you guys do park deliveries?

A: Yes, we are fully insured and approved vendor in most of the parks in Orange County!

 

Q: What do I need to make a park reservation?

A: Everything is done through the park where you want to make your reservation. Contact the office of the park and ask them exactly what you need. We DO NOT deal with any permits that is all done at the park when you make your reservation with the park. Find your City information here.

 

Q: What happens if I want to have my party at a community park?

A: Most community parks request a certificate of insurance or proof of insurance. It is the customer’s responsibility to inform us of the specific requirements that community has in order to set up at their location. We can add them as an additional insured if necessary, but we need a 72 hours’ notice in order to process the certificate.

 

Q: Can I keep the item overnight?

A: If the item is not rented out the next day then yes you may keep the item overnight but you need to ask the driver or call the office. There might be a fee but make sure to call our office!

 

Q: What happens if it rains on the day of my party?

A: You can cancel on the same day of your party before the delivery, you will not be charged for your order! We do not issue any refunds once the order has been accepted and delivered.

 

Q: What happens if I need to reschedule my reservation?

A: Call our office and if the item is available on the new date we can then place the order for another date.

 

Q: What is your cancellation policy?

A: If you would like to cancel your reservation it needs to be done 48 hours BEFORE the date of your event.

 

Q: When will I know when the driver is coming?

A: When you place the order we take down a 2 hour delivery window. Expect the driver to arrive within those 2 hours. Yu can call us the same day to get a better ETA.

 

Q: Can a bounce house be set up on my driveway?

A: If the slope is not too bad then yes we can set up on the driveway. We usually attach sand bags to each corner of the inflatable to avoid the inflatable slides away.

 

Q: I ordered chairs and tables with my bounce house, will the driver set up the chairs and tables too?

A: NO, the driver ONLY delivers the chairs and tables. He will only set up the bounce house. Tables, Chairs and other items will be delivered and pick up at the same time of the inflatable or any other games.

 

Q: How many kids will fit in the bounce house?

A: It depends on what item you get. Usually for a standard bonce house the answer is between 6-10 kids depending on the age group.Click here for the terms & conditions.

 

Q: Do I need to make a deposit for my reservation?

A: On orders over $300 a $50.00 or minimum of 10% deposit is required.

 

Q: Do you have insurance?

A: Yes, All Star Jumper Rentals is insured for general liability coverage. We are responsible for our own negligence; not yours. This statement does not imply legal responsibility. When you reserve a combo, the driver will have a copy of the rental agreement for you to sign. On the rental agreement there will be a lists of specific terms and conditions of the rental.

 

Q: Is it normal to tip drivers?

A: Yes, tipping drivers is completely fine, they will really appreciate it.

Customer Testimonials
Great Water Slide Rental and Jumpers Rentals. I rented a water slide and a jumper for my sons 9th birthday party and All Star Jumper Rentals was very informative when I called them. They informed me which water slide was best for the age range I had and were on time with the delivery. I also rented a popcorn machine which was a huge success. !!!! Thank You!!!! All Star, you are one of the best in the Orange County area.
DACE
(Anaheim Hills (Orange County))

What an amazing experience, great quality jumpers and amazing service when they dropped off and pickup the jumpers at our location in South Orange County.
Austin S.

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